Vacancy Details

Tenancy Rent and Admin Co-ordinator
Job description

At Hamptons we have provided market-leading property expertise, nationally and internationally, for over 150 years. With an unwavering focus on customer satisfaction every step of the way, we sell 20 properties every day and let a property every 15 minutes through our network of offices across the UK. We know that the secret of our success is our people.

We are seeking a Tenancy Rent and Admin Coordinator to join our team based in Bristol.

This role is responsible for the entire control of Tenants rents arrears, and assist with debt and purchase invoices within a selected area ensuring all information is accurate and all queries are dealt with efficiently. The job holder will proactively develop excellent relationships with both internal and external customers to ensure all landlords receive their rentals with no inconvenience and on time

Key Statements

  • Responsible for maintenance of all rent demands on each tenancy, ensuring the demands are correct and cover the relevant period that are due.
  • Chase any rents that fall into arrears in line with the rent arrears procedures. Ensure landlords are kept up to date with any rental arrears and all chasing is file noted on the accounts system.
  • Prepare rental statements of arrears if required by the landlord for submission to court for recovery of any rent arrears.
  • Responsible for keeping up to date with all rental agreements and it`s regulations and subsequently carrying out payment runs once all information is correct in order to ensure landlords receive their rental monies in an accurate and timely manner.
  • Be responsible for a small portfolio of branches aged debt and follow the debt procedures. Liaise with Branch Manager during the debt recovery process. Write to landlord and tenants regarding their aged debt. Report and escalate any unpaid debt to superiors.
  • Assist the Senior Purchase ledger clerk with the posting of supplier invoices to the correct ledgers. Report and shortfalls.
  • Ensure all Management information requests are met within agreed service levels to ensure the Finance team provides a value-adding service to the Company.
  • Maintaining up to date knowledge and compliance with RICS and Tax regulations and internal policies to ensure all work is carried out within legal constraints and best practice.

Key Behavioural Competencies

  • Action Orientated
  • Approachability
  • Customer Focus
  • Functional/Technical Skills
  • Patience
  • Peer Relationships
  • Perspective
  • Priority Setting
  • Time Management
  • Written Communications


  • Excel & Word, Accounts packages


  • One year`s experience in an accounts environment is an advantage
  • Customer service experience

Key Skills

  • Communication
  • Team work
  • Attention to detail
  • Numerate


  • AAT or working towards the AAT qualification would be an advantage.

If you`d like to join our family and help us shape the future of Hamptons International, your first step is to apply.

Job description attachment

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