Vacancy Details

Tenancy Manager
Property Management
Job description

Hamptons International has provided market-leading property expertise- locally, nationally and internationally for 150 years, with an unwavering focus on customer satisfaction every step of the way. We sell 20 properties every day and let a property every 15 minutes through 90 offices across the UK, 36 of which are in London. We also have 7,000 International partner offices. Globally we market more than £41 billion worth of property.

We only employ the very best, our people are dynamic, motivated supportive individuals who are focused on always exceeding our customers` expectations. Our culture is unique and being part of the Hamptons family is an exciting place to be.

About the role

In this role you will deal with the day-to-day asset management of residential portfolios across the UK owned by Corporate Clients. Ensuring at all times that those activities are in accordance with the service level agreements between Hamptons PRS & Build to Rent and our clients, and that best practice is followed. You will manage the lettings process for vacant properties, managing void periods, rental values and ensuring we meet the clients Gross Rent requirements. These portfolios are under instruction of large Corporate Landlords and will involve ensuring that the process is managed to the highest professional standard.

Your responsibilities will also include:

  • Carrying out property visits on a periodic basis

  • Regular client facing meetings to discuss overall financial performance of the portfolio

  • Overseeing the repairs and maintenance as required and ensuring strict service levels are adhered to regarding completion times and commitment for expenditure in line with client requirements. Ensuring all expenditure is cost effective.

  • Sourcing and instructing local sub agents to obtain optimum lettings performance. To liaise with Local sub agents to ensure that the properties are fully marketed and obtain details of viewings and interest

  • To assess property portfolios ensuring that every endeavour has been made to make sure that properties are let as quickly as possible and to develop marketing strategies on specific units and schemes.

  • Dealing with strict procedures to ensure that properties are let in accordance with clients requirements.

  • Chasing sub instructed agents for return of signed documentation and initial funds.

  • Assessing applications received from local sub agents and assessing suitability.

  • Attending Corporate Client meetings to discuss Lettings strategies and explaining performance on void properties.

  • Continual assessment of properties to ensure that market rental figure is at optimum level but also competitive in variety of local markets.

  • To prepare detailed reports for clients and management to show progress of lettings to date and activity on individual portfolios.

  • Control and handling of queries/complaints in accordance with procedure.

  • Attending review meetings with clients to report on progress of portfolios in line with agreed timescales (will involve overnight stays away)

  • Preparation of reports to Senior Management to reflect performance, expenditure actual and commitment

Your skills and experience

  • Experience gained within residential lettings or residential asset management

  • You will be highly motivated and able to demonstrate success within the lettings market

  • You will be qualified to ARLA /NFOPP Legal Advanced Level or Equivalent

  • Able to demonstrate first class customer service skills

  • Excellent organisation, prioritisation and time management skills and strong attention to detail

  • Ability to work proactively and comfortable / excited at using your initiative in a fast paced environment where priorities can change regularly

  • Strong communication, influencing and relationship skills, with a strong customer centric approach (comfortable working with colleagues at all levels within the organisation)

  • High levels of energy, drive, enthusiasm with a passion for self-development and being an active and supportive member of a high performing team

For more information please review the full job description, attached.

Why join us?

We pride ourselves on offering in-house training and coaching programmes that will set you apart, allow you to flourish and continue to grow your career at Hamptons. To bring this to life, you will see that our leadership team have all grown through Hamptons and been promoted from within.

Job description attachment

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